Member Service Representative Vacancy In Sofi

Hiring Organization / Company: Sofi
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:
Employee Applicant Privacy Notice

Who we are:
Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation fintech company using innovative, mobile-first technology to help our 1.8+ million members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront.

We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

Member Service Representative will be responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Student Loan/Personal Loan (SL/PL) product; provide Operations support to the SL/PL Product team; and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the SL/PL Member Service Representative can be called upon to support other lines of business.

What you'll do:
Respond to customer inbound inquiries via phone, chat, and email regarding the SL/PL product

Exercise consultative sales techniques demonstrating strong call control

Provide world class customer service through First Call Resolution

Document every correspondence with applicants and borrowers clearly and concisely

Request and secure required documentation according to documented company procedures

Deliver timely, accurate and actionable information to SoFi Teams as appropriate

Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members

Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries

Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members' behalf to improve our products, operations and policies

What you'll need:
Professional demeanor and strong work ethic

At least 1 year of banking experience, must have a strong understanding of consumer banking products and services

Strong verbal and written communication skills

Intermediate computer skills with solid proficiency in Microsoft Office Suite

Ability to exhibit grace under pressure, while successfully navigating complex work assignments / situations efficiently and effectively

Experience with meeting critical deadlines in a dynamic, rapidly changing environment

Self-motivated, ability to multitask, resourceful, productive on teams as well as independent work

Comfortable with adapting to change, switching between projects / duties quickly and efficiently

Excellent organizational and time management skills

Ability to work evenings, nights, weekend days and overtime

Experience handling high volume transactions across multiple channels of communication

High school diploma or GED required

Must successfully pass FINRA fingerprint background check

Compensation & Perks:
$17/hour and a 10% quarterly discretionary bonus

Awesome Core Benefits - Medical/Dental/Vision

Strong Family Support Benefits - Care.com/Maven/Modern Health etc

Fantastic PTO/Holiday/Paid Leave Programs

Student Loan and Tuition Reimbursement Assistance

#LI-JJ1

Why you'll love working here:
Competitive salary packages and bonuses

Comprehensive medical, dental, vision and life insurance benefits

Generous vacation and holidays

Paid parental leave for eligible employees

401(k) and education on retirement planning

Tuition reimbursement on approved programs

Monthly contribution up to $200 to help you pay off your student loans

Great health & well-being benefits including: telehealth parental support, subsidized gym program

Employer paid lunch program (except for remote employees)

Fully stocked kitchen (snacks and drinks)

  • These benefits are only applicable to full time employees
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Job Location Information:
City: Jacksonville
State: Fl
Country: Us
Location: Jacksonville, Fl

Date Posted: 2021-06-10
Job Listing No# : 39384


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